Oriental Specialty Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you use our website, www.orientalspecialty.com (“Site”), contact us, or do business with us

1. Who we are

We are Oriental Specialty Ltd, registered in the United Kingdom. For the purposes of UK and EU data protection laws (including the UK GDPR and EU GDPR), we are the data controller of your personal information collected via this website.

If you have any questions about this policy or your personal data, please contact us at:

Email: info@orientalspecialty.com
Address: 14 Darren Drive, Prince of Wales Industrial Estate, Abercarn, Newport, NP11 5AR

2. Personal data we collect

We may collect and process the following personal data:

  • Identity data – name, title, company name
  • Contact details you provide (e.g. name, email address) via forms or newsletter signups
  • Website usage data (e.g. IP address, browser type, referring pages) via cookies and analytics tools

We do not collect sensitive personal data (e.g. health information, race, political beliefs) through our site.

3. How we collect your data

We collect data through:

  • Forms on our website (e.g. contact or quote requests)
  • Cookies and analytics tools
  • Email or phone correspondence
  • Trade shows or networking events
  • Contractual interactions (e.g. placing or fulfilling orders)

4. How we use your data

We process your personal data to:

  • Respond to enquiries and provide services
  • Fulfil contracts and process orders
  • Communicate business updates, product launches, or newsletters (with your consent)
  • Improve our website, content and services through analytics
  • Comply with legal and regulatory obligations

We only use your data where legally allowed, and we never sell your data to third parties.

5. Legal basis for processing

Under data protection laws, we must have a lawful basis for using your personal data. We rely on the following:

  • Consent – for sending newsletters or marketing communications
  • Legitimate interest – for responding to your enquiries and analysing website performance

You may withdraw your consent at any time by contacting us.

6. Cookies and analytics

We use cookies to understand how users interact with our website. These may collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent

You can manage your cookie preferences at any time via your browser settings or our cookie banner. For full details, please see our Cookie Policy.

7. Data security and retention

We use technical and organisational measures to protect your data. We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy. Typically, this means:

  • Contact form data: retained for up to 12 months
  • Newsletter data: retained until you unsubscribe
  • Analytics data: retained for up to 26 months (anonymised where possible)

8. Your data rights (UK & EU)

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Object to processing based on legitimate interests
  • Withdraw consent at any time
  • Lodge a complaint with the UK ICO or your local supervisory authority

To exercise your rights, contact us at info@orientalspecialty.com

9. Children’s privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. International data transfers

If you are located outside the United Kingdom, your data may be transferred to and processed in the UK. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

11. Security

We take appropriate technical and organisational measures to protect your personal data. However, please note that no system is ever completely secure.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you on our website or via email (if applicable).

Please check this page periodically for updates.

13. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@orientalspecialty.com
Address: 14 Darren Drive, Prince of Wales Industrial Estate, Abercarn, Newport, NP11 5AR